Shopify Email | Evaluations. Promote over talk, and talk with customers anytime, everywhere

General standing Click for more information

The entire rating reflects the existing state for the software. It accounts for all app recommendations but prioritizes the most up-to-date ones.

36% of scores include 5 stars

11per cent of score are 4 performers

12per cent of ratings become 3 stars

12per cent of rankings were 2 stars

28% of rankings tend to be 1 performers

All ratings

Salt & Sand

You will find tried to utilize this app a couple of times over the past few months and possess started extremely dissatisfied every time. It’s got great possible and I genuinely wish to enjoy it nonetheless it features fairly biggest functionality trouble, delays in announcements of was given emails (meaning the consumer has recently left the cam period before I’m notified they will have sent an email) together with too little visibility about automatic information. Nowadays I received a notification of a chat message and when we visited answer i will notice app has recently sent several automated messages towards the client with inaccurate facts. These information weren’t set to the software by me thus I have no clue the way they were created. The answer the client was given had been wrong whilst instructed the woman that this lady purchase quantity don’t exist, in fact it is wrong. We will have a tremendously unsatisfied client to manage. I really do perhaps not believe this software to reply to my personal clients and just have transformed it off just as before.

Laughing Lady Build

Eliminated this app after monthly. Half the full time couldn’t reopen on my mobile to answer inquiries from prospects very no chance for real-time speak. dating sites for active singles Very buggy. Sometimes the app simply will never opened. Maybe not outstanding perception remaining for my situation or my people. Is going to continue my personal lookup.

Designer answer

Hi, there. Thank you for taking the full time to depart this analysis and provide united states with this specific opinions. We have been sorry to know you skilled these problems whenever using the software. If you find yourself however using it, I would recommend getting rid of the application and re-installing they. In case you are however seeing these problems, i recommend calling our very own support teams to look closer into this. Be sure to communications all of our help staff directly so as that this dilemma tends to be troubleshot and examined in more detail

Bring A Whiff @ Cherry Pit Designs

Desired to like this, but found it getting most annoying both for my self and my people. Regardless need auto-reply was utilized customers expected an immediate reply 24/7.

Designer answer

Hi, there. Thank you so much to take the amount of time to go away this evaluation and offer united states with this particular suggestions. We’re sorry to listen to the app don’t work out together with your store. In the event that you reference all of our Shopify Inbox instructions ) they notes various ways to develop computerized communications for the customers. One tip would be to allowed your prospects understand the offered days for the staff to respond. Thanks again for communicating! -Marty, Shopify assistance

Patagonia Bend

I wish to want it, but it seriously has some irritating shortfalls. My most significant want is the fact that aside from the out information, they’d be wonderful just to disable the talk entirely and cover it from the site on a schedule. I really do this manually occasionally so I’m not getting pinged on my down weeks, but for some reason clients are however in a position to send emails. Then software keeps bugging myself that “a consumer try waiting for a reply” and “always answer the customer before they break free!” though I have an away content put with information on how to reach you once the talk windows is supposed to get “shut.” We simply have one individual (me personally) managing on line customer support, and I also don’t want to always be “On” and “readily available.” I prefer how good they combines with Shopify since it is a native app, together with email webpage and software work. I love just how quick and easy it’s to solve issues and answer questions when a customer reaches . I really like how they altered the way replies operate when giving an email following the customer remaining this site. E-mail is a lot much less troublesome and expected vs acquiring a response without any perspective from a random phone number because cell phone numbers used to be needed. Kindly keep dealing with the application and that makes it much better, but i am most likely disabling they again following vacation trips therefore the vacation comes back month is over.

Developer answer

Thanks a lot for taking committed and discussing this comments with our team. We can observe having the ability to arrange the cam access and being able to disable some of the announcements tends to be beneficial. We would love the opportunity to communicate this with this developing professionals, so we can consistently making the app best. Cheers! -Elias, Shopify Help